Herbal incense is a blend of natural herbs and botanicals intended for aromatic use only. It is not meant for ingestion or inhalation.

Yes, all our products comply with current federal and state regulations. We do not sell banned or scheduled substances.

Depending on the blend and room ventilation, the scent can last anywhere from 1 to 4 hours.

Absolutely. You’ll receive a tracking number via email or text once your order ships.

Yes. All orders are shipped in plain, unmarked packaging to ensure privacy.

We accept credit cards, debit cards, and cryptocurrency payments.

Orders can be cancelled within 2 hours of placement or before shipping. Please contact customer support immediately.

Yes, each batch is lab-tested to ensure quality, safety, and compliance.

Please send us a photo within 48 hours of delivery. We’ll arrange a replacement or refund.

Yes. We offer a satisfaction guarantee and accept returns on unopened products within 7 days.

No. Herbal incense should be burned safely in a heat-resistant dish or censer.

We recommend using incense in well-ventilated areas away from pets, especially birds and small animals.

Store in a cool, dry place away from direct sunlight to preserve aroma and freshness.

Currently, we only ship within the United States due to varying international regulations.

You must be at least 21 years old to purchase our herbal incense products.

Yes. Please contact us to apply for a wholesale account.

We offer custom blend services for bulk or wholesale orders. Contact support for more info.

Many of our ingredients are organic, but not all products are certified organic.

Contact us within 24 hours of placing your order and we may be able to apply it retroactively.

Yes. Verified buyers are encouraged to leave honest reviews on our product pages.

We accept credit/debit cards, cryptocurrency, and select prepaid cards. All transactions are securely encrypted.

Yes, we use industry-standard 128-bit SSL encryption and PCI-compliant processors to protect your payment data.

Yes, most prepaid Visa or MasterCard gift cards work if the billing address is correctly registered.

No, charges appear under a generic company name for discretion.

No, for security reasons, we never store full credit card information.

Double-check your card info, try another method, or contact your card issuer. You can also contact our support.

Currently, we do not support PayPal due to its policies on herbal products.

No minimum is required. However, orders over a certain amount may qualify for free shipping.

Yes, we test all herbal incense products for quality, consistency, and safety.

We’ll notify you and offer a refund or similar replacement product. You can also wait for restock.

Returns are accepted within 7 days for unopened products. Contact support for return instructions.

Refunds are processed within 3–5 business days after we receive the return.

Please contact us within 48 hours of receiving the item so we can correct the order.

Orders can be canceled before they ship. Contact customer service as soon as possible.

Only if the order hasn’t been processed. Contact support immediately.

Yes, you can request up to 3 samples for the cost of shipping. Use coupon code: FREE SAMPLE.

Laws vary by location. We recommend checking your local regulations before ordering.

Top blends include K2 Gold, Bizarro, and Black Diamond due to their strong aroma and customer reviews.

You can reach us via email, live chat, or text message. We usually respond within hours.

We operate Monday–Saturday from 10 AM to 9 PM Eastern Time.

Yes, all orders are shipped in plain packaging with no product names visible.

Contact us within 48 hours with photos, and we will send a replacement or issue a refund.

Yes, once your order ships, you’ll receive a tracking number by email or SMS.

Yes, expedited options are available at checkout depending on your location.

Delivery times may vary due to carrier delays. Please check tracking or contact us.

Currently, we only ship within the United States.

Yes, you can subscribe for regular deliveries of your favorite blends with a discount.

Most incense provides aromatic effects for 1–3 hours depending on the environment.

Yes, add any special instructions in the notes section during checkout.

We are not responsible for lost or stolen packages, but we’ll do our best to help resolve the issue.

Yes, contact us to apply for wholesale pricing or see bulk discount options on product pages.

Use incense in a well-ventilated area away from animals, especially birds and small pets.

Never leave burning incense unattended or while sleeping.

Yes, you earn points for every purchase which can be redeemed for discounts.

You can mix blends in our sample or variety packs. Custom bulk orders are available upon request.

Yes, incense is flammable. Always use it on a fire-safe surface.

We provide return labels for qualifying return requests. Contact support for more details.

Keep incense sealed in a cool, dry place, away from direct sunlight.

Shipping typically takes 1–4 business days depending on the method selected and your location.

Herbal incense is used to create a relaxing aromatic environment. It is not intended for consumption.

Store herbal incense in a cool, dry place away from direct sunlight and moisture to maintain freshness.

Yes, the potency can fade after 12 months. Use within a year of purchase.

Used properly as aroma products, side effects are rare. Avoid ingestion or direct inhalation.

Yes, but only in wind-safe, fire-safe areas.

Yes, all premium blends are tested and results are available upon request.

While we comply with federal guidelines, laws vary by state. Please check your local regulations.

‘Blue Voodoo’ and ‘K2 Gold’ are customer favorites for aroma and strength.

Yes, many use our blends for meditation, prayer, or spiritual purposes.

Yes, blending is safe and can enhance aromatic experience.

Not at this time, but all orders are shipped discreetly.

Contact support within 48 hours with photos. We’ll replace or refund.

Yes, expedited shipping options are available at checkout.

Keep incense away from children and use only in ventilated areas.

Yes, subscription plans are available with discounts.

Some resin may stain. Use a heat-safe, non-porous container.

We ship every weekday except national holidays. Expect possible delays.

A single burn can last between 1–3 hours depending on airflow.

Yes. We source ethically and never test on animals.

Yes. Wholesale accounts include bulk discounts.

No. Our incense is made for burning only, not diffusion.

Yes, returns are accepted within 14 days of delivery. Contact support.

Yes. We offer a satisfaction guarantee. Contact us for help.

Yes, all our incense is hand-blended and packaged.

Yes, order up to 3 samples for the cost of shipping.

Currently, we ship within the United States only.

Yes. We use USPS for deliveries to P.O. boxes.

You may leave a preferred date note, but we can’t guarantee exact delivery days.

Yes. We use plain packaging with no product names.

Yes. Tracking info is emailed or texted after shipment.

Delays may occur. Please contact support if it exceeds 3 business days.

No, once shipped we cannot cancel. You may return after delivery.

We currently do not sell accessories.

No, unless specifically requested during checkout.

Credit cards, debit cards, and crypto are accepted.

Not at this time.

Avoid using incense around pets. Always ventilate.

Email us or use the live chat on our website.

Yes. Earn points for each purchase.

Yes, we offer bulk purchasing options.

Check the descriptions or ask support for a recommendation.

We focus on high-quality, compliant ingredients and customer support.

Only securely stored order info. We never sell data.

Yes. Contact us to set up wholesale/reseller access.

We never share or sell your information.

Yes, but only before shipping. Contact us right away.

Orders are processed within 2–8 business hours.

Yes, all products are made with compliant ingredients.

Yes, but check with your landlord and ventilate well.

Let it cool and discard in a nonflammable bin.

Yes. Refer friends and earn rewards.

Yes, our blends are suitable for calming environments.

Most pouches contain 3 grams of blend.

Yes. Ensure the billing address matches.

No. Our incense is not for consumption and is drug-free.

We do not use banned synthetic cannabinoids.

Yes. Login to your account and reorder easily.

Yes. We are an e-commerce-only store.

Yes. Use crypto and choose guest checkout.

Yes. Join our email list for promotions.

Use an airtight bag or jar in a dark cabinet.

No. Orders are placed securely online.

Yes. Manage it via your account settings.

Most orders arrive within 2–4 business days.

Contact us with a photo within 48 hours.

Currently, support is English-only.

Yes, though the scent may be lighter in open spaces.

No. Please place separate orders.

Yes, without product names for discretion.

No, sold separately by third parties.

Log into your account and go to Rewards.

Not at this time.

Yes. No animal products used.

Yes, look for sitewide deals during major holidays.

Only one coupon can be used per order.

support@k2synthetic.com

Yes. Edit them in your account settings.

We use recyclable materials whenever possible.

Yes, leave a note at checkout and we’ll include one if available.

No. Guest checkout is available.

Yes. Use caution when burning.

Yes, both can be added to your cart.

After delivery, a review link will be emailed.

Returns accepted within 14 days for unused products.

No. Orders must be placed via our secure website.

Yes, add notes at checkout or contact us.

Check the ‘Extreme Potency’ label on eligible products.

Log in and cancel from the account dashboard.

Yes. We use compliant herbs and botanical oils.

Yes. No product names appear on the label.

Yes, in cases of missing or damaged items. Contact support.